⚖️ Responsible Gaming Policy

The well-being of our guests is paramount. **virelynn Casino Hotels** is fully committed to promoting responsible gaming and ensuring a safe, enjoyable environment for all patrons. Gaming should be an exciting form of entertainment—we provide the tools and resources to help keep it that way.

🎯 1. Setting Personal Limits:

We strongly encourage all patrons to set clear, personal limits on their time and spending before engaging in any gaming activity.

  • You can easily set **deposit limits** and **session time limits** directly through your casino account or by contacting our dedicated support team.
  • We provide **self-assessment tools** to help you gauge your gaming habits objectively.
  • These limits can be adjusted, but increases may be subject to a cooling-off period.

🛑 2. Self-Exclusion Program:

If you feel your gaming activity is becoming problematic, our self-exclusion program is designed to provide you with a break.

  • Guests may voluntarily request to be **excluded from all gaming activities** and areas for a specified period (e.g., 6 months, 1 year, or permanent).
  • Upon self-exclusion, all promotional materials and gaming access will be immediately suspended.
  • Our team will provide clear, confidential information on the process and available support options.

📞 3. Seeking Assistance & Resources:

If you need support, confidential help is readily available.

  • We provide contact information for **independent, professional counseling services** specializing in problem gaming, available 24/7.
  • Our **Guest Services and Responsible Gaming team** are trained to assist you discreetly and respectfully.
  • This support extends beyond the gaming floor—your mental and financial health are our priority.

🔞 4. Underage Gaming:

Underage gaming is a serious offense. We maintain a zero-tolerance policy.

  • Access to the gaming floor is strictly limited to individuals **21 years of age and older**.
  • We utilize stringent **ID verification** procedures to prevent minors from participating in any wagering activities.
  • Any adult facilitating underage gaming will be subject to removal from the premises and reported to authorities.